Missing Trips
Find or recover a trip that isn't showing up.
By TRUE Driver Profit Team · Last updated July 10, 2026 · 1 min read
An order that seems to be gone is usually filtered, dated differently, or on another account.
Where to look
- Open the History tab.
- Clear the search box so nothing is filtered out.
- Check the date — an order saved after midnight belongs to that new day.
- Confirm the account email in Profile is the one you normally use.
- Scroll further back; History is ordered newest first.
If it truly is not there
The order may not have finished saving — for example, if the app closed mid-save on a bad connection. Re-enter it manually from Home using the pay, miles, and time you remember.
Report it through Feedback with the date and platform. Details help us find out what happened.
Was this article helpful?